Terms of service
Terms and conditions of use of the website
Welcome to the captivsenses website (hereinafter referred to as “we”, “us”, “the website” or “the platform”). Please read the following terms and conditions carefully before accessing and using this website. By accessing or using this website, you agree to be bound by the following terms and conditions.
The website is intended only for adults 18 years of age and older. Persons under the age of 18 are not permitted to use this website or purchase our products.
We do not stock all items in our warehouse. We cannot guarantee that products listed as “in stock” will actually be shipped immediately, as inventory changes significantly from day to day. In rare cases, an item may be in stock at the time you place your order, but sold out at the time your order is processed. If any selected item is temporarily out of stock, we will not charge your credit card until the item is shipped to you. Please note: Any item not in stock at the time you place your order will be shipped immediately upon receipt from the manufacturer at no additional charge.
Backordered (out-of-stock items)
Backordered items include items that are not currently in stock. In most cases, these items are ordered from the manufacturer. When we receive the product, we will notify you via email and ship it to you immediately. Backordered items usually arrive within one to four weeks, but can sometimes take longer. If your order is not ready to ship within 30 days, we will send you an update via email. If, for any reason, we determine that an out-of-stock item will no longer be available, we will immediately notify you by email, cancel the item from your order, and remove the item from our catalogue. Refunds for backordered items will be returned to your credit card within 1 business day.
Customs and Import Duty Information
You may be subject to import duties and taxes which will be levied once the parcel arrives in your country. Additional customs clearance charges are your responsibility; captivsenses has no control over these charges and cannot predict what they may be. Customs policies vary greatly from country to country; you should contact your local customs office for more information. In addition, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive your products. It is your responsibility to know the laws applicable to adult products in your country and community. We do not assume any responsibility for items seized by customs in any country and will not issue letters of credit.
All product information, prices and stock status displayed on our website are subject to change. We endeavour to keep the information accurate, but do not guarantee that it is complete or timely.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China
Ordering and Payment
Placing an order through this website indicates your willingness to purchase the selected product. After submitting your order, you will receive an order confirmation by email. Payment will be made at the time of order confirmation. We accept a variety of payment methods to ensure your payment is secure.
Returns and Refunds
policy on returns and refunds can be found on our Return Policy page.
Privacy and Security
We treat your personal information as confidential and take appropriate measures to protect your privacy. We do not sell or share your personal information under any circumstances.
Intellectual Property Rights
All content on the website, including but not limited to text, images, logos and icons, is protected by copyright and intellectual property laws. Such content may not be copied, modified, distributed or used without our express authorisation.
We are not responsible for any loss, damage or liability arising from the use of this website or the purchase of products. The purchase and use of products is at your own risk.
Application of Law and Dispute Resolution
These Terms and Conditions are governed by local law. Any dispute relating to these Terms and Conditions shall be resolved in the relevant jurisdiction.
Notification of Changes
We reserve the right to update and amend these Terms and Conditions at any time to reflect changes in our business operations and legal requirements. You are advised to review these Terms and Conditions periodically for the most up-to-date information.